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Shipping & Delivery Policy

Last updated: September 2026 • Effective immediately

1. Digital Service Delivery

All services offered by Velyx ERP, operated by Ksheer Sagar (Merchant: Geeta Kumari), are purely cloud-based software services. Upon subscription activation, institutions receive instant digital provision of their isolated school management workspace, database schema, and administrative credentials.

2. Delivery Timeline & Confirmation

  • Instant Provisioning: Institution workspaces, student admission portals, and teacher accounts are activated within 60 seconds of registration or plan payment.
  • Electronic Confirmation: Account details, credentials, and tax invoices are delivered immediately to the institutional administrator's registered email address.
  • Meta WhatsApp Onboarding: WhatsApp Cloud API phone registration is completed via Embedded Signup popup with live verification typically provisioned within 5 minutes.

3. Physical Goods Exemption

Because Velyx is a 100% digital software-as-a-service application, no physical parcels, hardware units, or printed paper manuals are shipped. Consequently, no physical shipping fees or transit delays apply to your subscription.

4. Questions Regarding Service Delivery

Operator: Ksheer Sagar (Merchant: Geeta Kumari)
Phone: +91 9430083275
Address: Veer Kunwar Singh Colony Patna, Masaurhi, Patna, Bihar, 804452, India